Our Commitment to You

We are committed to provide the highest level of services to you. In order to certify our commitment, we went through a series of audits which were spread in a 12-month period, to make sure that each and every process meets (and exceeds) the international quality standards.

After in-depth evaluations by independent audit teams, CACTTUS has been certified with two major international standards, which are:

 

CACTTUS is the first Kosovan company which has achieved both of these international certifications. These certifications are a very solid testimony of our commitment to continuous quality improvement; risk management; and a very high level focus on customer satisfaction.

What are ISO Certifications?

ISO 9001:2008 (Quality Management System) is a set of requirements against which the quality management system of an organization is evaluated. This certification assures our customers that the processes in place at CACTTUS are measured and up to international quality standards.

ISO 27001:2013 (Information Security Management System) is a standard to identify, manage and minimize the risks to which information is regularly subjected. In short, it assures highest level of customer information security and data Integrity.

These prestigious certifications are internationally recognized as a benchmark of standardized and quality procedures and systems within the operations of an organization.

As a customer, how would CACTTUS ISO Certifications benefit me?

We believe in your satisfaction. When we say satisfaction, we really mean it. To give you a very high level of service, we have ensured that:

  • You will be served by professionals whose concept of customer satisfaction is not only a phrase, but a work-culture and a way of thinking when planning and implementing your projects
  • You will work with highly-motivated and highly-trained individuals
  • Your valuable information will be protected by our highly sophisticated systems and processes
  • Our quality management system cultivates an environment focused on continuous improvement